Offering Concierge Service via +1 833-ZFWRENCH Hotline
For more than 100 years, ZF Marine has provided commercial and recreational boaters with industry leading marine propulsion systems that include transmissions, controls, propellers, fly-by-wire steering, thrusters and more. The company is an innovative, reliable partner for both marine propulsion components and complete systems for all types of vessels. Whether building new or repowering existing vessels, customers know they can count on ZF Marine to keep their vessels moving on the water.
Providing industry-leading parts and systems is only part of ZF’s commitment to clients. ZF also prioritizes a high-level of customer care. This care continues with the availability of a toll-free hotline, +1 833-ZFWRENCH, which customers can call 24/7 for technical support.
“Our goal is to provide concierge-level service to our customers,” explained ZF Marine’s Craig Bush, senior field service representative. “The idea is to provide one phone number that helps customers leverage our technical support experience and knowledge.”
“After hours, weekends, evenings – it’s all part of the job,” Bush said. “ZF has flown technicians out to commercial customers the day following a weekend call so they can resume business-critical operations as quickly as possible. I even helped one recreational customer reset his controls to restore propulsion during an offshore fishing tournament. We take personal pride in helping customers and in troubleshooting challenges. There’s no way to know what the next call will be – maybe clients need help checking the oil or need to source a hard-to-find part – but it gives me a good feeling to serve them.”
Talk to an expert 24/7
ZF’s knowledgeable service team, which has more than a century of combined marine experience, answers the hotline around the clock.
“With one phone call our clients have access to not only excellent technical support, but direct access to our parts division,” explained Pablo Nunez, ZF’s aftermarket parts manager. “This team can provide professional advice on questions related to driveline technology or can help source spare parts, aftermarket parts, lubricants and more.”
Nunez, who supports clients from ZF Marine’s Miramar, Fla., office, has more than 30 years’ experience alone working with marine engines.
“We want to increase the level of awareness that this hotline is available as a source of top-level technical support for customers. ZF stands by our products and have the knowledge needed to streamline parts and service activities,” Nunez said.
In addition to offering excellent customer service, ZF Marine is committed to continuously developing and improving its systems to meet market requirements. Complying with safety standards, reliability, environmental compatibility, economic operation and customer comfort are top priorities.
“We want our clients to know we are here to take care of them before and after sales,” said Bush. “Our goal is to have customers for life and that starts with high-quality parts and service.”
For maintenance, repair or build support; genuine aftermarket or spare parts; system upgrades; or general information about our products and systems, contact ZF Marine at +1 833-ZFWRENCH or zfmarinepropulsion.com/go.
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