For more than 100 years, ZF Marine has provided commercial and recreational boaters with industry leading marine propulsion systems that include transmissions, controls, propellers, fly-by-wire steering, thrusters and more. The company is an innovative, reliable partner for both marine propulsion components and complete systems for all types of vessels. Whether building new or repowering existing vessels, customers know they can count on ZF Marine to keep their vessels moving on the water.

Providing industry-leading parts and systems is only part of ZF’s commitment to clients. ZF also prioritizes a high-level of customer care.  This care continues with the availability of a toll-free hotline, +1 833-ZFWRENCH, which customers can call 24/7 for technical support.

“Our goal is to provide concierge-level service to our customers,” explained ZF Marine’s Craig Bush, senior field service representative. “The idea is to provide one phone number that helps customers leverage our technical support experience and knowledge.”

“After hours, weekends, evenings – it’s all part of the job,” Bush said. “ZF has flown technicians out to commercial customers the day following a weekend call so they can resume business-critical operations as quickly as possible. I even helped one recreational customer reset his controls to restore propulsion during an offshore fishing tournament. We take personal pride in helping customers and in troubleshooting challenges. There’s no way to know what the next call will be – maybe clients need help checking the oil or need to source a hard-to-find part – but it gives me a good feeling to serve them.”

Talk to an expert 24/7

ZF’s knowledgeable service team, which has more than a century of combined marine experience, answers the hotline around the clock.

“With one phone call our clients have access to not only excellent technical support, but direct access to our parts division,” explained Pablo Nunez, ZF’s aftermarket parts manager. “This team can provide professional advice on questions related to driveline technology or can help source spare parts, aftermarket parts, lubricants and more.”

Nunez, who supports clients from ZF Marine’s Miramar, Fla., office, has more than 30 years’ experience alone working with marine engines.

“We want to increase the level of awareness that this hotline is available as a source of top-level technical support for customers. ZF stands by our products and have the knowledge needed to streamline parts and service activities,” Nunez said.

In addition to offering excellent customer service, ZF Marine is committed to continuously developing and improving its systems to meet market requirements. Complying with safety standards, reliability, environmental compatibility, economic operation and customer comfort are top priorities.

“We want our clients to know we are here to take care of them before and after sales,” said Bush. “Our goal is to have customers for life and that starts with high-quality parts and service.”

For maintenance, repair or build support; genuine aftermarket or spare parts; system upgrades; or general information about our products and systems, contact ZF Marine at +1 833-ZFWRENCH or zfmarinepropulsion.com/go.

  • 15-year industry veteran enhances ZF Marine’s competitiveness in the commercial thruster market
  • Appointment continues emphasis on quality customer care

Miramar, Fla., USA. ZF Marine announced today the appointment of Walter Fienco to the position of Product Line Manager, Commercial Thrusters. In this role, Walter will lead ZF Marine’s commercial thruster product sales across the North and Central American and Caribbean markets.

Fienco brings nearly 15 years of commercial thruster product experience to the position. During his tenure at ZF Marine, he managed/led the company’s engineering, technical support and aftermarket teams to successfully commission customer vessels.

“ZF Marine is thrilled to welcome Walter to this role,” said Wolfgang Schmid, ZF’s Industrial Division Head for North America. “It’s no secret that the commercial thruster market is highly competitive. Walter has not only the right mix of skills to help clients source and implement the best possible thruster solutions, but also to help ZF Marine grow its market share. We look forward to his leadership in this role.”

Prior to this position, Fienco was Senior Engineer, Customer Applications, for ZF Marine. He holds a B.S. in electrical engineering from the University of New Orleans.

About ZF Friedrichshafen AG
ZF is a global technology company and supplies systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies vehicles in a wide range of categories. With its products, the company contributes to reducing emissions and protecting the climate.

ZF, which acquired WABCO Holdings Inc. on May 29, 2020, now has 160,000 employees worldwide with approximately 260 locations in 41 countries. In 2019, the two then-independent companies achieved sales of €36.5 billion (ZF) and $3.4 billion (WABCO).

For further press information and photos, please visit: www.zf.com.

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